The team at Peachtree Call Center is dedicated to providing exceptional levels of customer service and conversion of inquiries to reservations.
Every call center agent receives in-depth training which includes:
- On-site visit to the properties being represented . Many call centers provide virtual training solutions for their teams. We believe properties are best represented when our agents see them in person.
- Promptly responding to telephone and email inquiries
- Qualifying inquiries so that agents can reply with information in a timely manner, optimize revenue opportunities and up-sell room categories and add-ons
- Engaging with callers in a positive manner by being pleasant and articulate
- Providing accurate information at all times, so there are not post-reservation guest disputes.
- Closing the sale
- Maintaining accurate reports - fully completing reservation profiles and tracking how the client learned about the property
- Dealing with any customer issues in a positive, pleasant and solutions oriented manner.
We are happy to provide information on our in-depth training program and guidelines to prospective clients.
