Services

CUSTOMER SERVICE

Headphone
CUSTOMER SERVICE

The team at Peachtree Call Center is dedicated to providing exceptional levels of customer service and conversion of inquiries to reservations.

Every call center agent receives in-depth training which includes:

- On-site visit to the properties being represented . Many call centers provide virtual training solutions for their teams. We believe properties are best represented when our agents see them in person.

- Promptly responding to telephone and email inquiries

- Qualifying inquiries so that agents can reply with information in a timely manner, optimize revenue opportunities and up-sell room categories and add-ons

- Engaging with callers in a positive manner by being pleasant and articulate

- Providing accurate information at all times, so there are not post-reservation guest disputes.

- Closing the sale

- Maintaining accurate reports - fully completing reservation profiles and tracking how the client learned about the property

- Dealing with any customer issues in a positive, pleasant and solutions oriented manner.

We are happy to provide information on our in-depth training program and guidelines to prospective clients.

 

Request a quote

Contact Us

* Denotes Required Inputs

Privacy Policy.