PEACHTREE CALL CENTER
Revenue Optimization Innovators proudly introduces call center services specifically created and designed for resorts, hotels, villas, and inns! We are a well-established and highly experienced consulting company with proven expertise in the area of revenue management and reservation sales.
We provide a monthly report to present you with the data that matters:
Total call volume
Origin of calls
Conversion rates - including success rate on meeting ADR goals and incremental revenue goals
Lost business rates - including analysis of why business was lost
Call characteristics - date and time of call, duration of call
Our reports include recommendations to improve conversion rates and meet ADR and RevPAR goals. The data presented in our reports will also help with labour allocations - do you need fewer or more people in your reservations departments? Do you need to consider an outbound call strategy if one is not in place? We are your partner in success and look forward to discussing with you your business goals.