Services

CUSTOMISED REPORTING SERVICES

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CUSTOMISED REPORTING SERVICES

We provide a monthly report to present you with the data that matters:

  • Total call volume
  • Origin of calls
  • Conversion rates  - including success rate on meeting ADR goals and incremental revenue goals
  • Lost business rates - including analysis of why business was lost
  • Call characteristics - date and time of call, duration of call

Our reports include recommendations to improve conversion rates and meet ADR and RevPAR goals.  The data presented in our reports will also help with labour allocations - do you need fewer or more people in your reservations departments? Do you need to consider an outbound call strategy if one is not in place? We are your partner in success and look forward to discussing with you your business goals.

 

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