In addition to inbound and outbound telephone call center services, Peachtree Call Center can respond to emails sent to your reservations department. We prepare professionally written responses that reflect your brand voice and which accurately represent your property's offerings. Our emails are designed to encourage the guest to make a reservation and to purchase incremental services, such as room upgrades, dining and spa services, pre-arrival grocery shopping services and any other amenities or services which are part of your property's revenue strategy.
We respond to all inquiries within 24 hours. It is our experience that lodging properties which delegate email responses to busy front desk or reservation agents often miss opportunities to confirm reservation requests that are received by email. We can help ensure that those revenue opportunities are not lost through timely and professional responses.