PEACHTREE CALL CENTER
Revenue Optimization Innovators proudly introduces call center services specifically created and designed for resorts, hotels, villas, and inns! We are a well-established and highly experienced consulting company with proven expertise in the area of revenue management and reservation sales.
Our team can respond to all inbound calls being made to your reservation lines in three capacities:
on a full time basis, acting as your virtual reservations department
handling overflow calls for when your team is short staffed, if some team members are ill or on vacation, and when inbound calls exceed normal call volumes
after hours and weekends
We can offer flexible solutions by season as well. This option is ideally suited to properties which may close seasonally but wish to keep reservation lines open.
When guests call into your toll free reservation lines, the agent(s) assigned to your property will answer the phone as if they are employed at the resort. There are no noisy backgrounds often associated with call center rooms, and no hesitation on the agent's part as to which property they are representing since they will be exclusively assigned to yours.