Peachtree Call Center differentiates itself from other call centers providing services to the hospitality and lodging industries by performing outbound calls.
Prospective guests often call reservation departments but do not make a reservation during the call. The lodging property is at risk of losing that sale if the guest then consults another reservation channel, such as an online travel agency. Our team of agents is trained to capture the guest's contact information and follow up within a specified period of time to try and confirm the reservation.
We can also do special outbound call campaigns, such as calling all guests that stayed during festive season approximately nine months out the following year to encourage them to rebook for a repeat stay. Driving that repeat business typically reduces the cost per guest and increases guest loyalty. Our team is trained to encouage an extended length of stay and to introduce the guest to incremental revenue opportunities, such as dining and spa services and room category upgrades.
For more information on how we can customize an outbound call center solution for your property and one which can be designed to your needs, please contact us for a confidential and complimentary quote.